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Our independent expert team will listen to your situation and guide you through your available options. They will clarify each step and ensure you are informed about your rights under current Australian law.
* by making a phone call through our website you agree to our websites terms & conditions
If your accident was not your fault and the at-fault party has insurance, you may be eligible for a like-for-like replacement vehicle. Our services are usually provided at no direct cost to you, although some costs such as fuel or tolls may apply.
You can use the replacement vehicle for the duration of the repairs on your vehicle. If your vehicle is declared a write-off, you may continue using the replacement vehicle until the at-fault insurer finalises the payout.
If you’re not at fault, the costs for hiring a replacement vehicle are typically recovered from the at-fault driver’s insurer
Yes—while in the replacement vehicle, you are responsible for any tolls, just as you would be in your own vehicle
Yes—you should return the replacement vehicle with the same fuel level as when it was initially provided
Unfortunately, we’re unable to assist with replacement vehicle arrangements if the at-fault party is uninsured.
Repair times vary depending on the extent of the damage. We’ll be able to provide a more accurate estimate once repairs are assessed
If your accident was not your fault and the at-fault party has insurance, you may not be liable for the excess. However, some insurers or vehicle providers may charge excess in specific situations—please review your insurer’s policies.