Accident Claims Helpline

HAVE YOU BEEN INVOLVED IN A NON FAULT ACCIDENT?

GIVE US A CALL AND SPEAK TO ONE OF OUR SPECIALIST TEAM

Exceptional service, dedication, and a positive customer experience are not coincidental.

At Accident Claims Helpline, we specialise in accident management and personal injury claims, representing our clients with pride and ensuring their ability to keep driving after an accident. We continuously innovate and expand our services to meet the evolving needs of our clients and their vehicles. We take great pride in offering a one-call solution for non-fault accidents, providing caring and comprehensive assistance for both our clients and their vehicles.

Knowing exactly how to handle a motor vehicle accident can be confusing, which is why we're here to assist you.

Our independent expert team will listen to your situation and guide you through your available options. They will clarify each step and ensure you are informed about your rights under current Australian law.

* By submitting a contact form or making a phone call through our website you agree to our websites terms & conditions

WHY CHOOSE ACCIDENT CLAIMS HELPLINE WHEN ITS NOT YOUR FAULT?

* By submitting a contact form or making a phone call through our website you agree to our websites terms & conditions

Frequently Asked Questions

If the accident was not your fault and the at fault party has insurance, then you would be entitled to a like for like replacement vehicle at no cost to you.

You will be able to use your replacement vehicle for the full duration of any repairs that are being conducted on your vehicle. If your vehicle has been declared a write off, we allow use of your replacement Vehicle until you have been paid out by the At-Fault insurer.

The good news is that it isn’t yourself that pays. When an accident is not your fault the costs associated to the hire of a replacement vehicle will be recovered from the At-Fault drivers insurance provider.

In short yes. You would be liable to cover the costs of any tolls whilst in a replacement vehicle just in the same way you would be whilst driving your own vehicle.

All replacement vehicles are to be returned with the same level of fuel as was in vehicle when it was initially delivered to you.

Unfortunately we wouldn’t be able to assist if the party At-Fault is uninsured.

The time it takes to repair your vehicle after an accident varies depending on the severity of the crash. We will be able to give you a more accurate estimate once we have had a chance to assess the damage.

If the accident was not your fault and the at fault party has insurance, then you won’t be liable to pay any excess fee.

How else we can help

Accident Repairs

Our repair partners will make sure your vehicle is returned to you in its pre-accident condition as quickly as they can, and all our repairs have a Lifetime Guarantee.

Replacement Vehicles

Once you call us we can have you in a like for like replacement vehicle in as little as 30 minutes minimising any disruption to your routine.

Personal Injury

If you have suffered a Personal Injury in a motor vehicle accident our Personal Injury Specialists will be able to advise you in regards to your options.