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Our independent team will listen to your situation and explain the options available to you. We’ll walk you through each step and provide information about the accident management process under Australian regulations.
* by making a phone call through our website you agree to our websites terms & conditions
You can typically use a replacement vehicle for as long as your own vehicle is being repaired. If your vehicle is written off, you may be able to keep the replacement until your claim is settled by the at-fault insurer.
If the accident wasn’t your fault, costs for hiring a replacement vehicle are often recovered from the at-fault driver’s insurance. However, some costs like fuel or tolls may still apply.
Yes. You’re responsible for any toll charges incurred while using the replacement vehicle.
Yes. The replacement vehicle should be returned with the same fuel level as when it was delivered.
Unfortunately, we’re unable to assist with a replacement vehicle if the at-fault party does not have insurance.