accident claims helpline

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1300 726 054
  • Opening Hours
  • 8am - 8pm
  • Monday - Friday
  • 9am - 7pm
  • Saturday - Sunday

Alternatively Request a callback by submitting our online form and we will call you back within 5 minutes during opening hours.

* By submitting a contact form or making a phone call through our website you agree to our websites terms & conditions

Knowing exactly how to handle a motor vehicle accident can be confusing, which is why we're here to assist you.

Start by calling Accident Claims Helpline today.

1300 726 054

Our independent expert team will listen to your situation and guide you through your available options. They will clarify each step and ensure you are informed about your rights under current Australian law.

  • Step 1: We discuss your accident and identify the best solution for you.
  • Step 2: We arrange for your vehicle to be collected and provide a like-for-like replacement vehicle.
  • Step 3: We carry out repairs to meet the manufacturer’s specifications.
  • Step 4: We notify you when your vehicle is ready for pick-up.
1300 726 054
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* By submitting a contact form or making a phone call through our website you agree to our websites terms & conditions

WHY CHOOSE ACCIDENT CLAIMS HELPLINE WHEN ITS NOT YOUR FAULT?

  • Experience: We Have Extensive Experience In Assisting With Accident Claims, Which Means We Can Provide Expert Guidance And Support Throughout The Process.
  • Saves Time: Dealing With An Accident Claim Can Be Time-Consuming And Stressful. We Can Handle All Aspects Of The Claim Process On Your Behalf, Saving You Time And Hassle.
  • Maximize Compensation: We Work On Behalf Of You The Claimant, Not The Insurance Company. This Means That We Will Fight To Ensure You Receive The Maximum Amount Of Compensation You Are Entitled To.
  • Expertise: We Have Specialist Knowledge Of The Legal And Insurance Systems, Which Means We Can Navigate Complex Claims Processes More Efficiently.
  • Reduced Stress: Dealing With The Aftermath Of A Car Accident Can Be Stressful And Overwhelming. We Can Take The Burden Off Your Shoulders, Allowing You To Focus On Your Recovery.
  • Faster Resolution: We Can Resolve Claims More Quickly Than An Individual Claimant, As We Have Established Relationships With Other Parties Involved In The Claims Process.
  • Free Service: Our Service Is 100% Free To You As All Costs Are Covered By The At Fault Party So That Is One Less Thing You Need To Worry About.
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* By submitting a contact form or making a phone call through our website you agree to our websites terms & conditions

Frequently Asked Questions

If the accident was not your fault and the at fault party has insurance, then you would be entitled to a like for like replacement vehicle at no cost to you.

You will be able to use your replacement vehicle for the full duration of any repairs that are being conducted on your vehicle. If your vehicle has been declared a write off, we allow use of your replacement Vehicle until you have been paid out by the At-Fault insurer.

The good news is that it isn’t yourself that pays. When an accident is not your fault the costs associated to the hire of a replacement vehicle will be recovered from the At-Fault drivers insurance provider.

In short yes. You would be liable to cover the costs of any tolls whilst in a replacement vehicle just in the same way you would be whilst driving your own vehicle.

All replacement vehicles are to be returned with the same level of fuel as was in vehicle when it was initially delivered to you.

Unfortunately we wouldn’t be able to assist if the party At-Fault is uninsured.

The time it takes to repair your vehicle after an accident varies depending on the severity of the crash. We will be able to give you a more accurate estimate once we have had a chance to assess the damage.

If the accident was not your fault and the at fault party has insurance, then you won’t be liable to pay any excess fee.

How else we can help

Accident Repairs

Our repair partners will make sure your vehicle is returned to you in its pre-accident condition as quickly as they can, and all our repairs have a Lifetime Guarantee.

Replacement Vehicles

Once you call us we can have you in a like for like replacement vehicle in as little as 30 minutes minimising any disruption to your routine.

Personal Injury

If you have suffered a Personal Injury in a motor vehicle accident our Personal Injury Specialists will be able to advise you in regards to your options.